Shipping information for Petacular Boutique - Online Pet Store

Free Shipping within the Continental US

WE ARE NOW SHIPPING TO CANADA (read more below)

IMPORTANT: New customers, when you create your account & when you place an order, please make sure your address info is correct and accurate, including any apartment numbers, etc.

PLEASE NOTE: If an incorrect or incomplete address is given by any customer and the package is returned because of this, it will be the responsibility of the customer to pay the additional shipping costs to resend it to the correct address. This includes an incomplete address that doesn't list an apartment number. We will issue an Invoice for the additional shipping cost to resend it.

We will notify you by email the day the package is returned to us and issue the additional Invoice to resend the package to you. You will need to email us your correct address and pay the Invoice within three (3) business days. If the Invoice for the second shipping attempt isn't paid within three (3) business days, a refund via Paypal will be issued for the item(s) and no further attempt will be made to resend/send your order out. There will be no refunds for the original shipping costs, the refund will be for the items only.

If placing a large order, an additional shipping charge may apply. Please contact us BEFORE placing a large order.

All customer will receivve free shipping within the Continental Untied States, for the following destinations, please expect to add the following amounts:

Destination Shipping Charges:

Alaska = +$20

Hawaii = + $20

Puerto Rico = +$5

NOW SHIPPING TO CANADA... To our friendly Canadian Customers, please DO NOT place an order online without emailing us prior for instructions, we will need to know what items you would like to purchase so that we can provide you with an accurate price due to the higher shipping costs, also Canadian taxes will apply of course. Shipping costs will vary and we would like to explain all the details about Canadian Purchases prior to you ordering. We thank you for your understanding.

Email us at: info@petacularboutique.com -or-  Click here to Contact Us

We will promptly answer your inquiry, you won't be disappointed.

- We try to list all of our products accurately in regards to stock, if for some reason your item is temporarily out of stock we will notify you immediately and let you know an approximate date.

- We generally ship items using USPS Priority Mail or UPS Ground Service. We try to ship all items within one week of payment. However, due to the large variety of items we offer, and the many small specialty vendors that we use, our orders can sometimes take 2-4 weeks to process. If you have a special need for a product to arrive by a certain date, please include that information in your order notes at the time of checkout.

- We are not responsible for service transit time. Transit times are provided by the carrier, exclude weekends and holidays, and may vary with package origin and destination, particularly during peak periods.

- Our shipping policy is 2-4 weeks. This is never our goal, and many items ship within the first week. However, we carry so many products for a one-stop shopping experience that we cannot guarantee everything to be in stock at all times. Thank you. We appreciate your business. Please email us anytime for an update on your order.

- A reminder to all Canadian Customers, we are not responsible for custom fees or brokerage fees for products crossing the USA/Canadian Border, we cannot mark items as gifts to go through customs. The Canadian government charges on all products coming into Canada, please be advised that we are not in control of these fees and that there is little we can do to avoid them.

We do NOT ship outside of the USA or Canada at the present time, please contact us directly if you wish to have items shipped elsewhere.